Frequently asked questions

PASTED FROM ANOTHER SITE: Our standard return policy is 30 days. You can return or exchange items that are unworn and unwashed with original product tags attached within 30 days from the date your order was delivered. For socks, undies, and accessories packaging must be unopened. Final Sale items, or returns that do not comply with our terms and conditions cannot be returned or exchanged. Return Shipping: Customers are responsible for return shipping charges. Paid shipping fees will not be refunded. Refunds will only be applied to the original form of payment. Returns/exchanges can only be done in the country of purchase. Please note, if you purchased Allbirds items at another retailer, you’ll need to return the purchase to that retailer.